Refund and Returns Policy – Cdcustomtees

At Cdcustomtees, customer satisfaction is our top priority. If you are not completely happy with your purchase, we offer a 30-day return policy to ensure a smooth and hassle-free experience. Please review our policies below for details on returns, refunds, exchanges, and cancellations.

I. Returns

Return Timeframe

We accept returns within 30 days from the date you receive your order. If more than 31 days have passed, unfortunately, we cannot process a refund or exchange.

Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

  • The product is defective or has manufacturing issues.
  • You received the wrong product (not as described or not what you ordered).
  • The item was damaged during shipping.
  • The product is expired (if applicable).
  • The item does not function as intended.

Additionally, the product must be unused, unworn, and in its original packaging with all tags attached. A receipt or proof of purchase is required.

Non-Returnable Items

Some products are not eligible for returns, including:

  • Gift cards
  • Downloadable software products
  • Certain health and personal care items

How to Initiate a Return

To start a return, follow these steps:

  1. Contact Us: Email our support team at [email protected] within 30 days of receiving your item.
  2. Describe the Issue: Provide a detailed explanation, including your order number, product code (SKU), and any troubleshooting steps you have taken.
  3. Provide Proof: Attach clear photos or videos showcasing the defect or damage under good lighting conditions.

Once we receive your request, our team will review it and notify you of the approval or rejection.

Important: If you do not respond to our emails within 3 days or if 30 days have passed, your return request will be declined.

II. Refunds

Refund Process

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

  • Stripe refunds: Processed within 48 hours.
  • Credit card refunds: May take 7-14 business days, depending on your provider.

Note: Shipping fees are non-refundable unless the return is due to our error. Return shipping costs are the customer’s responsibility, including any customs duties or tariffs.

Delayed or Missing Refunds

If you haven’t received your refund yet, please:

  1. Check your bank or credit card statement.
  2. Contact your bank or credit card provider to verify processing times.
  3. If the issue persists, email us at [email protected].

III. Exchanges

We only offer exchanges for items that are defective or damaged.

How to Request an Exchange

  • Contact us at [email protected] with your order details and supporting photos/videos.
  • Once we receive and approve your return, the exchange processing time is 3-6 business days, depending on item availability.

IV. Cancellations

Order Cancellation Policy

  • You can cancel your order within 6 hours of placing it by emailing [email protected].
  • Cancellations after 6 hours will not be accepted.

Cancellation Fees

  • Within 6 hours: Full refund (excluding shipping fees).
  • After 6 hours: A 30% cancellation fee applies to cover processing costs, and 70% of your order total will be refunded.

V. Changing Order Information

If you need to update your shipping address or order details, email us as soon as possible.

  • Modifications can only be made within 6 hours of placing the order.
  • After this timeframe, you will need to contact the carrier for shipping-related changes.

Note: If you wish to change a product or cancel an item after 6 hours, a discount code for the canceled amount will be issued instead of a direct refund.

VI. Missing Items, Incorrect Shipments, or Damaged Packaging

If you receive an incorrect or damaged item, please contact us immediately at [email protected] with:

  • Your order number and product code (SKU).
  • Clear photos of the outer packaging, shipping labels, and the item received.

Possible Resolutions:

  • Missing Item? We will send it to you free of charge within the warranty period.
  • Wrong Item Shipped? You can choose between a full refund or receiving the correct item, and we will cover return shipping costs.

Important: We do not accept returns for used, washed, altered, or tagless items.

VII. Disclaimers

  • All requested information and documentation must be provided for return or exchange requests. Failure to do so may result in account suspension or termination.
  • Cdcustomtees is not responsible for damage or loss due to improper use or storage of products.
  • Shipping risks transfer to the buyer once the order is handed over to the carrier. We are not liable for damages or loss during third-party transportation.
  • Failed deliveries due to incorrect addresses, package refusal, or unavailable recipients are not our responsibility. Please ensure your order details are accurate before completing your purchase.

For any questions regarding returns, refunds, or exchanges, feel free to contact our support team at [email protected].

Thank you for shopping with Cdcustomtees! 😊